rikrdo
62728b2200
- pnpm monorepo: apps/api (Fastify + SQLite + SSE), apps/web (React+Vite), packages/shared, packages/pi-adapter - Local auth (admin/webhook-runner roles) + Keycloak JWT ready - Multi-session chat with reliable history (user persisted before LLM, assistant persisted after stream) - Markdown knowledge base with /api/docs/search + /api/docs/:id - YAML webhook catalog with backend-only execution, retry/backoff, audit (webhook_runs), and per-user rate limit - Skills config (sre-on-call, blameless-postmortem, security-incident) injected into LLM system prompt - LLM provider failover chain (config/models.yml fallback + LLM_FALLBACK_CHAIN override) - Context-aware webhooks panel + backend id-mention safety net - Per-message stats (time/duration/tokens/model), Markdown+GFM render, code & table copy/download buttons - Vitest suite, end-to-end smoke test (scripts/smoke.mjs), per-session system prompt override - /metrics Prometheus endpoint + /api/metrics JSON, request-id correlation - dotenv with explicit repo-root path; envString/envNumber helpers (handles empty-string env) - Runbooks + SOPs under knowledge/ in English; README, docs, and INDEX.md in English
37 lines
856 B
Markdown
37 lines
856 B
Markdown
---
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title: Incident Response Framework
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tags: [incident, response, framework, sev, runbook]
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owner: sre
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updated: 2026-06-20
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---
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# Incident Response Framework
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## Severities
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- **SEV1**: total outage. Page on-call. Mitigate first, post-mortem after.
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- **SEV2**: significant degradation. Ticket + stakeholder communication.
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- **SEV3**: minor impact. Normal ticket.
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## Steps
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1. **Detect**: automatic alert or report.
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2. **Triage**: identify scope and severity.
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3. **Mitigate**: apply runbook or workaround before the root-cause fix.
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4. **Communicate**: status page and stakeholders every 30 min for SEV1.
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5. **Resolve**: apply the root-cause fix.
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6. **Post-mortem**: blameless, within 5 business days.
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## Roles
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- Incident Commander
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- Communications Lead
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- Subject Matter Expert
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## Related webhooks
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- service-restart
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- dns-flush
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- disk-cleanup
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- log-tail
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